Legal warning
Legal warning
NORVATIVA GENERAL
In compliance with the provisions of the Information Society Services and Electronic Commerce Law, and Royal Decree 1906/99 of December 17, which regulates electronic contracting with general conditions, Manuel Jimeno Abad as manager of the virtual store www.floresdelduero.com informs:
To comply with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, below we indicate the general information data of our website www.floresdelduero.com:
Identification of the service provider Manuel Jimeno Abad
The provider of the services contracted by the user is Manuel Jimeno Abad, with registered office at pza.
Juan Carlos I, 11 - 49159 VILLARALBO (Zamora) (Spain), CIF 11937780K.
Telephone: 656906309
Email: teleregalo@gmail.com
• The purpose of the contract is the provision of services by www.floresdelduero.com consisting of the delivery of a floral decoration selected by the consumer in the location and address specified in the order form.
• Completing and sending the order form is considered acceptance of the terms of the contract, without commercial proposals being required under any circumstances.
• Both the final composition, such as quantity, color and type of flowers, as well as the shape of the composition, bases and accessories may undergo some variation, maintaining the quality and value of the products that appear reflected on the corresponding pages of this website, if Well, given its nature, the structure, content, and color of the products used for its composition will vary in its preparation, due however to the existence of seasonal flowers, as well as the way of working for different locations.
In any case, www.floresdelduero.com guarantees that the composition will be of good quality not only in the products used but also in the design used.
The photo of the items on this website is indicative, corresponding approximately to the size L of the item.
The texts that are indicated to us to put on cards or ribbons can be reduced or simplified in size if it is considered appropriate because they are too extensive, informing the client of this whenever possible.
The arrangements for the deceased with the lowest price will normally not have a ribbon, but rather a card with the indicated text.
• Shipping costs will initially be €9.95 as long as the delivery meets the conditions detailed here and below: that it is carried out in the location where the florist placing the flower order is located, that the delivery address is close to the florist and that the service is within the florist's business hours, in addition to other conditions detailed below.
For shipments with courier service the shipping cost will be the same.
• On specific dates such as Valentine's Day, Mother's Day, All Saints' Day and others, the cost of all shipping costs could be increased.
This increase will be determined for these specific dates depending on the year and the conditions considered appropriate at all times.
After this date the price of the service will return to the usual cost outside of campaigns.
For shipments to towns or addresses far from the florist that provides the flower preparation and delivery service, deliveries to places with difficult or special access (hospitals, airports, hotels, shopping centers, etc.), as well as deliveries in days or hours. Hours outside normal working hours, a supplement will be charged per shipment, which will be informed by phone or email to the customer.
In the event of not being able to contact the client, this cost will be deducted from the price paid for the floral arrangement, if, according to our criteria, it is deemed appropriate.
If due to these or other special circumstances the shipment cannot be made, the customer will be notified and the amount paid will be returned.
In cases in which due to an error in the delivery address, the address must be changed, it will be studied if it is possible within the same town, in which case it could be that the cost of the trip would increase or if it is in another location. different population, it could be that a different floral arrangement would have to be made, increasing in this case the two expenses that are the flowers and the shipping costs.
If the customer is not willing to assume the cost of this, the purchased item may not be delivered.
If for reasons beyond the control of the florist (such as the one mentioned above) the delivery could not be made correctly and a trip to the destination had been made, the cost of this trip will be charged to the client.
If for reasons beyond our control the delivery could not be made and the floral arrangement could not be used for another purpose, in addition to the cost of travel, the amount of the floral arrangement will also be charged even if it is not delivered.
For flower deliveries in places, days, times and situations in which there are doubts about the possibility of delivery, it is advisable to always make the consultation and/or order by phone.
On specific dates such as the festival of All Saints, at the end of October, in February for Valentine's Day, Mother's Day, these expenses may increase due to internal management or some items may have an extra cost, without this reason is reflected on this website, for which this would be communicated to the client before sending the shipment for resolution or charging adults for this supplement.
If you have purchased the item without consulting by phone, we will contact the customer to inform them of what is necessary to place the order correctly.
Orders for delivery on the same day must be placed at least 6 hours in advance of delivery, and if this is not possible, you must consult by phone.
The order will be attempted at the time the customer requests it, as long as it is during business hours and is not a holiday, and if this is not possible, we will try to contact the customer to find another time or way to make the delivery.
For other deliveries it is recommended to consult by phone.
For deliveries during business hours on business days, the cost of delivery costs for the floral combinations will be €9.95 as long as the delivery address is in the same location where the florist carrying out the work is located and the distance from it. nearby sea.
For deliveries on holidays and outside business hours, some items may incur a higher supplement.
For certain floral compositions, the price of these is subject to delivery to a certain location in which we have or do not have our own florist, such as Zamora, where our central office is located, and for delivery to other locations in Spain it would be advisable. Consult by phone if it is possible to send the floral arrangement for the prices that are on our website, as well as the transportation costs if the delivery should be made in a location where the florist is not located.
When placing the order on the website, it applies shipping costs that on these special occasions could be increased, for which the customer would be called by phone or informed by e-mail to indicate the cost in excess of this.
If the customer does not want to pay the extra cost for this, the order will be canceled and the amount already paid will be returned.
Shipments, if they can be made, on Saturdays, Sundays and holidays, as well as deliveries outside the usual florist working hours, which would be from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 8:00 p.m.: 00h, there may be an extra cost for delivery outside of normal working hours. In any case, this type of delivery must be consulted by phone to confirm the delivery and will carry an extra cost.
It may be that for other reasons, such as the florist associated with the destination location being closed that day of delivery, there may be an extra charge for delivery costs.
If the extra cost for the previously small reasons, which a floral decoration entails, is of a minimum amount that can be deducted from the total amount that the client has paid and this amount does not represent an excessive decrease in the quality of the floral arrangement, it will be deducted from the total amount to be paid if the floresdelduero.com staff deems it appropriate without the need to communicate it to the client.
In certain locations on some dates of the year the business hours for deliveries may not be normal due to local holidays, summer or any other reason and the delivery schedule may not be on the same day for normal orders, or the cost of This delivery is increased.
Sometimes the delivery could vary from the time chosen by the client since, especially in small towns, the delivery time is subject to the route that the courier takes through that area and the delivery time is modified for this reason.
In these cases it is always better to place the order or consult by phone.
• On special dates or for specific cases, the text that we are asked to write on the cards or bands may be shortened and summarized because on dates such as Mother's Day or other peak dates it is not possible to write a text that is too long. .
• On occasions, special dates or some towns, some items on the website may not be able to be served or are not activated for certain prices since these lower cost items may not be delivered due to a higher cost of flowers or management. of shipping, in any case the price of these items for certain dates, places or conditions may be economically increased.
In any case, we will inform the client of these cases by telephone.
• Deliveries to Hospitals, airports, shopping centers, cemeteries, etc. or places with access that is more complicated than normal to enter directly from the street cannot be sent by courier or transport agency and the service will be done through intermediation with a local florist.
These deliveries may carry a supplement for delivery costs higher than the price of the flowers, which must be consulted by phone.
• In certain funeral homes they charge an amount to collect floral arrangements delivered by other florists that are not part of the same funeral home, so in these cases we will contact the client to inform them of this and so that they assume this additional cost that we must pay. a funeral saying.
In the event that we cannot contact the client or in cases that we consider appropriate, we will deduct from the amount paid by the client the cost that the funeral homes charge us for the delivery of flowers.
• In some floral arrangements for the deceased, the band with an inscription will not be included in the price of these, especially in bouquets and flower centers of lower value, in any case, this will be a judgment of the florist who makes the arrangement. job.
In the event that it is not possible to contact the buyer to inform of the increase in the cost due to transportation, processing or any other cause, we will be forced to cancel the order if the situation requires it, informing the client of this by the means before mentioned, and the amount paid for this will be refunded to you.
If at the time of delivery at the destination, the recipient is not at the indicated address, the recipient will be notified by telephone or by a note at the address so that this person can contact the agency that makes the delivery. or the florist that provides the service to determine how to make the delivery and at the most appropriate time.
In the event of having to make another trip for this reason, we may have to charge the buyer an additional fee for this.
If delivery for these reasons could not be made or was delayed too long, and the flowers were not in good condition, we would not be responsible for it, so we would not have to make a refund of any kind.
If the delivery address, delivery date or information indicated by the customer in the order is incorrect, we cannot guarantee delivery at the time and place that the customer desires, as this type of order error can lead to a erroneous delivery, in which case another order or another delivery to another destination would have to be made, which would lead to a higher cost to be determined by us depending on the incident caused.
If the customer does not wish to make any additional payment for this incident, we will not be able to process another delivery nor will any refund be possible for these reasons.
If the delivery could not be made at the time and place requested in the order for reasons beyond the control of the buyer, the customer will be informed to see how to make the delivery at another time or in another way, and if the customer does not agrees to this resolution, and the order will be canceled with the resulting refund of the amount paid, as long as the causes of the incident are beyond the control of the buyer or recipient.
In certain special situations such as the state of Alarm due to the Coronavirus decreed in 2020, some items or services may be limited or restricted in some populations, so some shipments cannot be made in the way they are made in normal situations. .
In cases in which they cannot be carried out or due to the exceptional situation or the type of item sent has to be changed, the client will be informed if the difference with the original is important.
Queries / Incidents
If you have any questions, you can contact our offices by calling 980539917, Monday to Friday from 9:00 a.m. to 8:00 p.m., Saturdays and Sundays from 10:00 a.m. to 2:00 p.m., or by email to: teleregalo@gmail.com
Claims
If you wish to report an incident or make a claim about an order, you have the following options:
You can contact our central offices at the Customer Service telephone number 656 906 309.
In the event that the product arrives defective at its destination, or does not arrive on the indicated date, as long as the delivery dates and times are considered by floresdelduero.com to be in an appropriate delivery schedule according to our shipping policy, the consumer and user You must inform the seller of the lack of conformity within 24 hours from the time of receipt of the order.
If the claim is justified, a new order will be delivered, the amount paid will be refunded or the resolution that, in the opinion of floresdelduero.com, we consider appropriate in each case, will be made.
pricing policy
The items are priced depending on the time of year, and their prices may be subject to change without prior notice, promotional offers for specific dates (Valentine's Day, Mother's Day, San Jordi, All Saints' Day, etc.) . .) will be governed by the provisions for each campaign, perfectly identifiable by the consumer, or in case of doubts they will be resolved by telephone.
The prices indicated below each product are in euros, including VAT.
Delivery of orders by courier
For items that are sent by transport agency or courier, that is, with a 24-hour service, if the recipient is not at home at the time of delivery, they will be notified by the delivery person or the transport agency. that a delivery has been made and the recipient must agree with the parcel company to deliver or collect it at the agency's warehouse where the destination location corresponds.
If the destination location is located at a distance from the transport agency's office, we are not responsible for the recipient having to travel or for the import costs of this travel.
At floresdelduero.com we are not responsible for the flowers not being in good condition if the delivery of the package is delayed for reasons beyond our control.
If the delivery is not made on time due to the courier company's failure or our failure, another delivery will be made on another agreed date, if the client and recipient would agree.
If they are not, the total amount paid will be refunded, apologizing to both parties.
• The minimum purchase to be able to make shipments is €26.00, except for items that are occasionally on sale.
• Orders will be delivered to the address designated by the contracting party along with a card with the text provided by the contracting party, therefore www.floresdelduero.com does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect. inaccurate or incomplete.
Likewise, www.floresdelduero.com does not assume any responsibility when delivery cannot be made due to the absence of the recipient.
Without prejudice to the foregoing, www.floresdelduero.com will adopt the measures required of a diligent merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and the recipients.
In public delivery to Hospitals, airports, organizations and other properties where there are restrictions on access to the general public, www.floresdelduero.com does not guarantee that the delivery is made directly to the recipient, the order being fulfilled and released from liability, when the order has been made available to the recipient at the reception or place that acts as access control.
If the destination location does not have service, we will contact you to let you know.
Delivery day
For delivery of orders on the same day they have been placed, the order must be placed before 2:00 p.m. (IF IT IS LATER THAN THAT TIME, IT IS BEST TO CONSULT US BY PHONE), as long as it is not a holiday in the town. of destiny.
If for any reason and there is no florist open in the destination location, the customer will be contacted to inform them of the shipping costs or incidents that may arise, if applicable.
Orders requested for delivery on designated festivities such as Mother's Day, Valentine's Day, Christmas, Pilar Day, will only be guaranteed delivery for said festivities, if they are placed 24 hours in advance, with delivery being made. in any case as immediately as possible (in any case, you should consult by phone if there are doubts about the delivery of flowers on holidays, or designated dates).
The form and delivery of items of each product, the destination and the conditions of sale, and depending on these parameters, the shipment will be made by courier service or through intermediation with other florists, the decision of this form of shipment will be made by our part to ensure that the item reaches its destination in the best possible condition.
The shipment of items through the courier service will be done by transport agency and only in mainland Spain, and the order for these items must be made at least 48 hours in advance and always before 11:00 noon on the day before the delivery.
For sending items with the courier service, these will only be delivered to the destination from Tuesday to Friday, both included, and if for any reason on the day of delivery or the day before this is a national or local holiday, we cannot process the order, in which case we would notify you so that delivery can be made by another means.
The delivery time for these items cannot be guaranteed, in any case, this should be before 8:00 p.m., although in these cases it depends on the transport agency in each area.
In any case, if you have questions about it, it is preferable to call us by phone to resolve them.
Shipments using the transport agency service cannot be made if holidays coincide between the days of departure of the item of origin and arrival of the item at destination, since they are flowers and we will not guarantee their freshness, nor if on the day of Departure and delivery are holidays because the transport agency does not work on holidays.
Sending items to towns where we do not have an arranged florist will incur an additional transportation cost for delivery from the town where the associated florist is located.
This amount will be communicated by telephone to the buyer so that it can be paid in advance or it will be deducted from the total purchase price if we deem it appropriate.
If it cannot be done in this way, the shipment will be made by transport agency to these towns without being able to guarantee any delivery time even if the client has requested it.
Some deliveries of our products may be transported to other floral transmission companies with whom they worked for their execution for logistical reasons, situations of the executing florists or other reasons.
On Mother's Day or Valentine's Day it is very difficult to guarantee a delivery time, given the large volume of deliveries that florists have to support.
It can be specified in the morning or afternoon.
In any case, you can put a preference in the comments field in case it can be fulfilled.
All floral arrangements can be sent the same day except those that are sent by parcel need to be processed one day in advance, since they are sent by courier and with these items we cannot guarantee a delivery schedule.
• Deliveries on holidays, Saturday afternoons and Sundays must be consulted by telephone before placing the order to avoid possible incidents that may arise, such as the destination florist not being open on that day.
• In the event that at the time of delivery the recipient was not at the delivery address, an attempt would be made to locate them by telephone or a note would be left at the address so that they could pick up the order at an address of the agency or at the destination florist.
In the event that another trip had to be made by the delivery person to the delivery address, the cost of this trip would be charged to the person who made the purchase or to the person receiving the order and if they refused to pay it by any of the two parts, the item being sent could not be delivered to the recipient, leaving it in the possession of the agency or florist that makes the delivery.
The composition of the bouquets, as well as the colors of the flowers, can be changed at the discretion of the florist who performs the work and the stock of flowers available in the florist, always maintaining the value and quality of the product purchased by the client.
The shipment of items will be subject to the stock held in the florist, although this will not be reflected in the stock indicated on the website.
For any incident of this type we would contact the client by phone or email to resolve the incident in the best possible way with the client.
Delivery time
www.floresdelduero.com does not guarantee a specific delivery time, the usual delivery times, whenever for various reasons it cannot be done, will be during the morning (from 10 a.m. to 2 p.m.) or in the afternoon (from 5 p.m. to 8 p.m.: 00 h), and the hours may be extended depending on the population.
If you want to deliver outside of those hours, call us and we will consult.
Our florist for certain reasons cannot accept orders, which will be communicated to the customer who has placed the order by email or other means.
On certain dates of the year or specific moments, the online store may be deactivated for technical or other reasons, so flower deliveries may not be possible on specific days due to the online florist not being available.
In these situations it may also be that the telephone service to place orders is also not available for reasons of internal management of the florist, so in these situations flower deliveries cannot be made.
Payment Methods
Payment must be made by PayPal, Bizum or credit card of which the contracting party declares ownership.
Any fraudulent use of it will give www.floresdelduero.com the right not to process the order, without prejudice to demanding compensation for any damages caused.
www.floresdelduero.com also reserves the right not to process orders when the collection operation has been denied for any reason or there are suspicions that it is not acting in good faith when placing the order.
Once the order has been placed by the user, the user will not be able to terminate the contract when its execution has been processed.
If the order for an item is not paid, in no case will delivery be made, except in exceptional cases that we consider appropriate.
Acceptance of these conditions entails the registration of the name, email and telephone number of the user who makes the purchase for our file for exclusive use by our company to be able to send you information about offers, articles or information about our products and commercial and informative actions.
If you wish not to receive it, send us an email using the contact form to no longer receive this information, indicating the name with which you registered as a customer at the time of making the purchase.
Data protection and privacy policy
In accordance with the provisions of the General Regulations for the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by floresdelduero.com, a website whose owner is Manuel Jimeno Abad, with ID: 11937780K and address located at Plaza Juan Carlos I, 11 de Villaralbo (49159), Zamora, Spain, with the purpose of the correct execution of the order, as well as with commercial and advertising fines, regarding products, services, offers, promotions related to products similar to those contracted ;
conduct surveys, statistics and analysis of market trends;
and develop user profiles in order to personalize and improve our service.
The legal basis of the treatment is the consent given by you when accepting this privacy policy at the time of processing the floral order.
The contact details of the data protection officer are as follows: teleregalo@gmail.com.
The data that will be transferred to third parties will be solely for the processing and execution of the service contracted on this website, that is, it will only be done to the florist and/or entity that is in charge of processing the order and subsequent delivery of the floral arrangement to the destination. .
No further data will be transferred to third parties, except under legal obligation.
Until you inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing. of the same, directing your request to the postal address indicated above or to the email teleregalo@gmail.com.
In order to verify the identity of the person exercising their rights and execute them correctly and unequivocally, it will be necessary to attach a photocopy of the DNI regardless of the method chosen for this purpose.
